FAQ / Help Center

We require at least one night between booking and check-in so we can have the apartment ready for you.

Yes. Stays of seven nights or more get 10% off, thirty nights or more get 20% off, and sixty nights or more get 30% off. The discount is applied automatically when you book.

You book directly on this site with no platform or service fee. We accept cash and credit card.

Cancellations and changes made less than 14 days before your check-in date are not refunded. All refunds carry a 3% processing fee. The full terms are on our terms and conditions page.

Seymour and Wolf each sleep up to six guests, and Marchena sleeps up to four. All three have two bedrooms and one bathroom.

Check-in is from 1 PM and check-out is by 10 AM, at all three apartments.

You will receive your check-in instructions by email four to seven days before you arrive. They include the door code and your House Manager's contact details.

Yes. You let yourself in with the door code from your check-in email, so there is no front desk to reach and no fixed arrival window to hit. Your House Manager is reachable if you need anything.

Check-in isn't until 1 PM, but you can coordinate with your House Manager to drop your bags off before 1 PM. Contact details are sent in your check-in instructions email.

From Baltra you take the short airport bus to the Itabaca Canal, cross by ferry, then continue to Puerto Ayora by bus or taxi — around 45 to 60 minutes in total. There is a step-by-step guide with current options on our blog.

Every apartment has a full kitchen and its own washer and dryer. We provide laundry detergent at the start of your stay, and the kitchen is equipped for cooking rather than reheating.

Yes. Each apartment has high-speed WiFi and a dedicated workspace — a lot of our guests are remote workers or researchers staying for weeks at a time. The network name and password are in your welcome guide.

Each apartment has a dedicated work space rather than a table you have to clear first. Paired with the WiFi, it is what makes a month here workable rather than just tolerable.

Yes. Fresh towels and bed linens are provided, and the apartment is professionally cleaned before every stay.

Yes. The apartments have air conditioning and ceiling fans. The fans reverse — forward for cooling on warm days, reverse to circulate warm air on cooler evenings.

Yes. A professional cleaning costs $27 and takes about two and a half hours. Message us at least 24 hours ahead and we will schedule it for a morning. Payable by card or cash.

Leave the empty jug outside your apartment door and send us a message. Our staff will swap it for a full one within 24 hours.

There is a shared BBQ zone on the rooftop terrace with a gas grill and utensils. Message us if you need extra accessories and we will bring them up.

All three apartments are non-smoking, and we are not currently set up to host pets.

There is a designated area on the ground floor of the building for bikes. Always lock yours, and keep the main entrance and the stairwell clear. Rentals are easy to find in town — a bike is the simplest way to reach Tortuga Bay, El Garrapatero and the highlands.

Yes. Support is available 24/7, and your House Manager's contact details come with your check-in instructions.